Ideas for Back Office Services & Features

ClinicalKey Saved Content

RN#170626-018114

Customer details:
Phone #: 2137482411
Name: Dr Ruth Strauss
Email Address: rhsimpt2save@earthlink.net

 

Issue:
customer called asking how to save books on saved content in ClinicalKey.
(escalating as Product Feedback)

Troubleshooting done:
Advised customer that they may save content by viewing an article and clicking the star icon.
Advised customer that CK does not have the option to save a book's table of contents page.
Advised will forward product feedback to 2nd line support team to allow saving books rather than chapters or articles in CK.

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  • Jun 27 2017
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